At VIAPURE, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you with our simple and hassle-free return policy.
1. Return Period
30-Day Return: You have 30 days from the date of receipt of your order to return an item.
2. Return Conditions
- Item Condition: Items must be unused, in their original condition, with all tags attached and in their original packaging.
- Proof of Purchase: A proof of purchase or receipt is required to process the return.
3. Return Process</p
- Return Request: To initiate a return, contact our customer service at sales@viapure.shop with your order number and details of the item you wish to return.
- Return Label: We will provide you with a prepaid return label. Print it out and attach it to your package.
- Sending the Package: Drop off the package at a collection point or post office.
4. Return Fees
- Free Returns: Returns are free for all orders unless otherwise indicated.
5. Refunds
- Processing Time: Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. The refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
- Sale Items: Only regular-priced items can be refunded. Sale items are non-refundable.
6. Exchanges
- Exchanges: If you wish to exchange an item, please contact us to arrange an exchange. Exchanges are subject to stock availability.
7. Non-Returnable Items
- Exclusions: Certain items cannot be returned, including:
- Gift cards
- Customized products
8. Issues with Orders
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately with photos of the item, and we will arrange for a replacement or refund.
Conclusion
We are committed to providing a positive and worry-free shopping experience. If you have any questions regarding our return policy, please feel free to contact us at contact@viapure.shop.
Thank you for shopping with VIAPURE.