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Calcium & Collagène | Capital Osseux | Viapure
  • New
€23.89
Pack Beauté | Hydratation & Fermeté | Viapure
  • New
Acide Hyaluronique | Hydratation Intense | Viapure
  • New
Chlorelle BIO | Pack 3 au Prix de 2 | Viapure
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€40.95
Phycocyanine BIO | Extrait Pur 5g/L | Viapure
  • New

At VIAPURE, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you with our simple and hassle-free return policy.

1. Return Period

30-Day Return: You have 30 days from the date of receipt of your order to return an item.

2. Return Conditions

  • Item Condition: Items must be unused, in their original condition, with all tags attached and in their original packaging.
  • Proof of Purchase: A proof of purchase or receipt is required to process the return.

3. Return Process</p

  • Return Request: To initiate a return, contact our customer service at sales@viapure.shop with your order number and details of the item you wish to return.
  • Return Label: We will provide you with a prepaid return label. Print it out and attach it to your package.
  • Sending the Package: Drop off the package at a collection point or post office.

4. Return Fees

  • Free Returns: Returns are free for all orders unless otherwise indicated.

5. Refunds

  • Processing Time: Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. The refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
  • Sale Items: Only regular-priced items can be refunded. Sale items are non-refundable.

6. Exchanges

  • Exchanges: If you wish to exchange an item, please contact us to arrange an exchange. Exchanges are subject to stock availability.

7. Non-Returnable Items

  • Exclusions: Certain items cannot be returned, including:
    • Gift cards
    • Customized products

8. Issues with Orders

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately with photos of the item, and we will arrange for a replacement or refund.

Conclusion

We are committed to providing a positive and worry-free shopping experience. If you have any questions regarding our return policy, please feel free to contact us at contact@viapure.shop.

Thank you for shopping with VIAPURE.